Terms of Service

Welcome to Wubizofuxa. These Terms of Service govern your use of our website and spice processing services. By accessing our website or engaging our services, you agree to be bound by these terms.

1. About Our Services

Wubizofuxa provides professional spice processing services including:

• Drying and packaging of cumin, fennel, and star anise
• Bulk processing for commercial clients
• Retail packaging solutions
• Export services and documentation
• Quality testing and certification

2. Order Process and Acceptance

When you submit an inquiry or order:

• Your submission constitutes an offer to purchase our services
• We will provide a written quotation within 48 hours
• Orders are confirmed only upon our written acceptance
• Pricing is valid for 30 days unless otherwise stated
• Minimum order quantities may apply for certain services

3. Quality Standards

We maintain strict quality controls:

• All products meet ISO 22000 and HACCP standards
• Moisture content specifications are guaranteed
• Purity levels are tested and certified
• Quality certificates provided with each shipment
• Shelf life guarantees apply under proper storage conditions

4. Pricing and Payment

Payment terms and conditions:

• Prices are quoted in USD unless otherwise specified
• Payment terms: 30% advance, 70% before shipment
• Late payment charges apply after 30 days
• All banking charges are borne by the customer
• Prices subject to change based on raw material costs

5. Delivery and Risk

Delivery terms:

• Delivery dates are estimates, not guarantees
• Risk transfers upon delivery to carrier
• Customer responsible for import duties and taxes
• Shipping delays due to customs are not our responsibility
• Force majeure events may affect delivery schedules

6. Liability and Warranties

Our liability is limited as follows:

• Products warranted to meet agreed specifications
• Warranty period: 6 months from delivery date
• Maximum liability limited to order value
• No liability for consequential or indirect damages
• Customer must inspect goods within 7 days of receipt

7. Intellectual Property

All intellectual property rights remain with Wubizofuxa:

• Website content, logos, and trademarks are protected
• Processing methods and techniques are proprietary
• No reproduction without written permission
• Customer data and specifications kept confidential

8. Website Usage

When using our website, you agree to:

• Provide accurate information in all communications
• Not use the site for illegal or unauthorized purposes
• Not attempt to breach security measures
• Respect intellectual property rights
• Accept our use of cookies as described in our Cookie Policy

9. Cancellation and Returns

Cancellation policy:

• Orders may be cancelled before processing begins
• Cancellation fees may apply for custom orders
• Processed goods cannot be returned except for quality issues
• Refunds processed within 30 days of approval

10. Governing Law

These terms are governed by Malaysian law. Any disputes will be resolved through arbitration in Kuala Lumpur, Malaysia, unless otherwise agreed in writing.

11. Contact Information

For questions about these terms:

• Email: legal@wubizofuxa.org
• Phone: +60 5 1419 97140
• Address: Jalan Tun Razak 156A, 50400 Kuala Lumpur, Malaysia

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with updated effective dates. Continued use of our services constitutes acceptance of modified terms.